Shipping and Returns

PVC PAPI MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED


If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.

ALL PACKAGES ARE SENT WITH ISRAEL POST FROM OUR STUDIO IN TEL AVIV, ISRAEL. YOUR ORDER WILL BE SENT WITHIN ONE WEEK AFTER IT HAS BEEN PLACED UNLESS NOTIFIED BY PVC PAPI.

 
The normal delivery time from the moment the package has left our studio is:
14-21 days after order for international through ISRAEL POST, and 7 days for local shipping. 

Local shipping: 10USD

International shipping:18USD 

 

 

RETURN POLICY

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. With that being said, our raw material often times comes with minor nicks and scratches, and we accept all its small imperfections, but make sure that the final product is of the highest quality.

If you still feel that the product is damaged, send us a quality photo and we will be more than happy to replace the product. 

If you are not completely unsatisfied with your product, simply return the unused product(s) in its original unbroken packaging within 10 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight. 

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. 

The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

 

 

HOW TO RETURN A PRODUCT

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.

Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

 

OUR RETURN ADDRESS IS:


Ayal Pomerantz
Aharonovitz 5, apt. 2
Tel aviv, Israel
6356607

Once we have received the returned products, we will inspect them and process the refund within 48 hours. 

 

CUSTOM OR IMPORT DUTIES

If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

 

 

ABOUT US

PVC PAPI is an Idea. An idea that a high end product does not equate to using valuable scarce materials, rather through a proper material research and design process. 
Civilizations throughout history are known for the creations they leave behind - from potteries, to paintings, and other traditional crafts. Our post-industrial civilization will be known for what it didn’t leave behind, as natural resources like petroleum and water reach critical lows. We produce an endless stream of material that goes to waste, including the average 600kg of garbage produced by every Israeli, annually.

What if we could use the aesthetic wisdom of craftsmen like glassblowers and ceramicists and the output of wasteful industries to determine a new creative legacy? PVC PAPI uses polyvinyl chloride(PVC) pipes and other industrial materials and manipulates them through heat, pressure, and sculpting to create new, hybrid forms that both elevate the material and honor traditional craft honed over generations. 

PVC pipes is often times a misunderstood product. After over a 100 year life period, the product gets broken down into small particles and is heated and transformed into a brand new pipe that is ready to use all over again.

It is our goal that by the end of 2023, all our pipes will be that of up-cycled material, and that we can help contribute to a true cradle to cradle model of manufacturing. 

For all questions - papi.pvc@gmail.com | +972 50 333 7808